WORKPLACE CULTURE: BEING NICE IS NOT ENOUGH
Operation management isn’t exactly my kind of thing, but Zeynep Ton is also the originator of the Good Jobs strategy and has many interesting things to say about workplace culture. She argues that companies that put the employee experience at the centre of their organisation have higher revenue, are more profitable and more sustainable, as well as being better for their people.
Her thinking has four pillars:
1. Operational simplification
2. Standardisation and empowerment
3. Cross-training
4. Operating with slack in the system
She is not only a really sophisticated thinker, she’s also a very clear and lucid communicator. A top-quality podcast that I have recommended to a number of my clients and am using as the basis for discussions about their culture.